Help Center

Frequently Asked Questions

Safety

Can my baby sleep in the Pure Cuddles Lounger?

Can I use the Pure Cuddles Lounger for co-sleeping?

Do you use any harmful chemicals in your products?

General

If my baby can't sleep in the lounger, what can it be used for?

Does the Pure Cuddles Lounger come with everything I need?

Can I use the Pure Cuddles Lounger without the cover or liner?

Why does the middle of the Pure Cuddles Lounger have no padding?

What materials do you use in the Pure Cuddles Lounger?

Lounger Care

How can I clean or wash my Pure Cuddles Lounger?

Can I replace just the cover or liner?

Can I dry my Pure Cuddles Lounger if it gets wet?

I accidentally dried my cover on high heat and it shrunk, now what?

The stuffing in my base became uneven, is that fixable?

Shipping & Returns/Exchanges

Can I return or exchange my order?

How long does shipping take?

Why hasn't my order shipped?

My order information is incorrect, how do I change it?

I received one of your products as a gift, can I return or replace it?